Contact Information
Welcome to Chefpure. We value our customers and are dedicated to providing an exceptional shopping experience. Whether you have a question about our premium culinary products, need assistance tracking a United States shipment, or require support with a return, our customer service team is here to provide professional, clear, and prompt assistance.
Get In Touch
For the fastest resolution, please reach out to us through our official support channels listed below. We aim to review and respond to all email inquiries within 24 to 48 hours during regular business days.
- Customer Support Email: support@chefpure.shop
- Contact Phone: +61 494568767
- Official Website: www.chefpure.shop
Corporate & Business Address
Our administrative headquarters and corporate operational office are located at:
Chefpure OperationsUnit 2, 124 Clyde St
Soldiers Hill, Victoria, 3350
Australia
Important Note for Returns: The address listed above is our administrative corporate office. Please do not mail product returns to this location without first contacting our support team via email to receive a pre-paid return shipping label and authorized return facility instructions.
Customer Support Hours
Our dedicated support team is available during the following hours to assist you:
- Monday to Friday: 9:00 AM – 6:00 PM (AEST) / Standard Eastern Time (EST) mail monitoring active.
- Saturday & Sunday: Closed (Inquiries received over the weekend will be processed with high priority on Monday morning).
Order Assistance Guidelines
If you are contacting us regarding a pending or fulfilled order, please ensure you include your Shopify Order Number (e.g., #CP1001) and the full name or email address used during checkout. This allows our team to retrieve your tracking and transactional details immediately and serve you faster.